Terms of Service

1. Who we are

Kaja's is operated by [LEGAL ENTITY NAME], a company registered in the United Arab Emirates under trade license number [TRADE LICENSE NUMBER], with its registered address at [REGISTERED ADDRESS]. You can reach us at [CONTACT EMAIL] or [CONTACT PHONE NUMBER].

2. Accounts

You need an account to make a booking. You're responsible for keeping your login details and the phone number on your account accurate and secure, and for anything that happens under your account. Tell us immediately if you think someone else has access to it. We verify logins with a one-time code sent to you.

3. Who can book

You must be at least 18 years old, or the age of legal majority where you live if that's older, to create an account and make a booking.

4. Bookings, capacity, and pickup

Booking a slot reserves capacity for us to freeze-dry the weight of food you specify, within the 2-day processing cycle you book into. Slots have limited capacity and are booked on a first-come basis — confirming a booking doesn't guarantee a slot is still available if two people book at the same moment; we'll contact you if that happens.

Collect your order from [PICKUP ADDRESS] once we've let you know it's ready. [ADD YOUR ACTUAL POLICY FOR UNCOLLECTED ORDERS HERE — e.g. how many days you'll hold it before it's discarded.]

5. Payment

[CONFIRM WHEN PAYMENT IS ACTUALLY TAKEN FOR A BOOKING — e.g. at the time of booking vs. at pickup — and update this section to match.] Card payments are processed by Stripe. We don't store your full card details ourselves — Stripe handles that.

6. Cancellations and refunds

[DESCRIBE YOUR ACTUAL CANCELLATION WINDOW HERE — e.g. "You can cancel a booking for a full refund any time before your slot's processing cycle begins." This needs to match whatever components/booking/my-bookings.tsx and the admin cancel action actually allow, and should line up with the refund FAQ answer on the site.]

If your order is wrong, damaged, or not as described when you collect it, contact us at [CONTACT EMAIL] within [X] hours and we'll make it right.

7. Food handling and liability

You're responsible for the safety and condition of the food you drop off with us for processing. We freeze-dry what you provide; we don't inspect it for allergens, spoilage, or suitability for consumption before or after processing. [ADD ANY ADDITIONAL FOOD-SAFETY TERMS YOUR PROCESS ACTUALLY REQUIRES HERE — e.g. packaging requirements, what you won't accept, storage/reheating guidance for the freeze-dried result.]

To the extent permitted by UAE law, our liability to you for any claim relating to a booking is limited to the amount you paid for that booking. This doesn't exclude any liability that can't legally be excluded, including for death or personal injury caused by our negligence.

8. Acceptable use

Don't use the site to do anything illegal, to interfere with how it works, or to try to access other people's accounts or data.

9. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we'll let you know before they take effect for future bookings.

10. Governing law

These Terms are governed by the laws of the United Arab Emirates [/ the Emirate of Dubai — confirm the correct jurisdiction with your lawyer], and any dispute will be subject to the exclusive jurisdiction of its courts.

11. Contact

Questions about these Terms? Reach us at [CONTACT EMAIL], or use the contact form.